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Privacy policy
How InternalAI by Inhouse AI collects, uses, stores and discloses personal information, and how to access or correct yours.
InternalAI is a service of Inhouse AI (ABN 54 837 123 965), based in Melbourne. This policy explains how we handle personal information when you use this website, contact us or work with us. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
By contacting us, including through the form on this website or by email, you agree to us handling your personal information as this policy describes.
What we collect
- Enquiries. When you use the assessment form we collect your name, work email, practice or firm name, ABN if you pick one, type of practice, number of staff and anything you write in the message box. To help you find your ABN, what you type in the practice field is sent to the Australian Business Register (ABR) to look up matching businesses. Our lookup service does not store it. If you email us, we collect what you send.
- Help chat. If you use the chat on this website, what you type and the replies are sent to Anthropic, whose AI model (Claude) writes the answers. We don’t store chat conversations or log what you type; the conversation is kept only in your browser tab until you close it. Anthropic may keep requests for a limited time under its commercial terms and doesn’t use them to train its models. Please don’t enter patient, client or other confidential details in the chat.
- Technical data. Like most websites, our hosting provider records standard request details such as IP address, browser type, page requested and time. We use these only to run and secure the site.
- Client work. If you become a client, we collect the contact and billing details needed to set up and support your service.
We don’t use analytics, advertising trackers or cookies on this website.
How we use it
We use your information to reply to your enquiry, prepare your assessment, provide and support our services, send invoices and meet our legal obligations. We don’t sell personal information, and we don’t use it for marketing to you unless you ask us to keep in touch. You can opt out at any time.
Practice data on InternalAI servers
An InternalAI server runs in your practice or on a dedicated Australian server you control. Documents, patient records and client files processed on it stay there. We don’t copy them to our own systems or use them to train models. When we provide support we access the server only as needed for that work and as agreed with you. Your practice remains responsible for that information under its own privacy obligations, and we act on your instructions.
Who we share it with
We use a small number of service providers to run this website and our business:
| Provider | Purpose | Location |
|---|---|---|
| Amazon Web Services | Website hosting and delivery, the ABN lookup and sending contact form enquiries to our inbox | Australia (Sydney region), with content delivered through a global network |
| Fastmail | Our email inbox, which receives contact form enquiries and email | Overseas, including the United States |
| Australian Business Register | ABN lookup on the contact form | Australia |
| Anthropic | Answers questions typed into the help chat | Overseas, including the United States |
| Google Fonts and Unsplash | Fonts and photographs on this site. Your browser requests them directly, so these providers receive your IP address. | Overseas, including the United States |
Because our email provider is overseas, your enquiry details may be stored outside Australia. We may also disclose information where the law requires it.
Storage and security
We keep personal information in access-controlled systems and take reasonable steps to protect it from misuse, loss and unauthorised access. We keep enquiries only as long as we need them for the purposes above or as the law requires, then delete or de-identify them.
Access and correction
You can ask to see the personal information we hold about you, or ask us to correct it. Email hello@internalai.com.au. We’ll respond within 30 days. You can deal with us anonymously or under a pseudonym where that’s practical, although we’ll need a way to reply.
Complaints
If you think we’ve mishandled your personal information, email us and we’ll respond within 30 days. If you’re not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Changes
We may update this policy. The date at the top shows when it last changed.